This policy explains what personal information we collect when you use this website and ask for a quote, why we collect it, and what we do with it. It applies to the operator of this website, referred to below as “we” or “us”.
What we collect
When you fill in the quote form or contact us, we collect the information you give us:
- Your name
- Your phone number and email address
- Your suburb or address, so we can confirm we cover your area and arrange an inspection
- Details about your pool and what you would like done, and any photos you choose to send
- Anything else you tell us in your message
We may also collect basic technical information when you visit the site, such as the pages you view and the device and browser you use.
Why we collect it
- To reply to your enquiry and arrange an inspection
- To prepare and send you a written quote
- To carry out the work if you go ahead, and to keep you updated
- To keep the records we need for running the business
- To understand how the website is used and improve it
How we store it and who sees it
Your information is held in our email and business records. We take reasonable steps to keep it secure and limit access to the people who need it to deal with your enquiry.
We do not sell your personal information. We do not give it to others for their marketing. We may share it with service providers who help us run the business, such as website hosting or email providers, and only so they can do that job. We may also disclose it where the law requires us to.
How long we keep it
We keep your information for as long as we need it for the reasons above, and as long as the law requires. After that we delete it or de-identify it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond as soon as we reasonably can. If you are unhappy with how we have handled your information, tell us and we will try to put it right. You can also contact the Office of the Australian Information Commissioner.
Contacting us about privacy
To ask a question about privacy, or to access, correct or delete your information, use our contact page and mention privacy in your message.
Changes to this policy
We may update this policy from time to time. The current version is the one on this page.